Delete your account
Permanently remove your intropi account and the data connected to it.
Delete in the app
The primary route is Profile > Delete account > Delete permanently. You must be signed in, and the deletion can only remove your own account.
The authenticated deletion starts immediately. When it succeeds, the app clears your account record on the device, signs you out, and returns you to the sign-in screen. If the app reports an error, the deletion has not been confirmed.
What deletion removes
- Your account, sign-in identities, authentication sessions, and cloud profile.
- Your server-side session history, streak, progression, rewards, balances, entitlements, events, and other records linked to your profile.
- The database records for your saved and generated sessions, and your detailed session history.
- Everything you typed into the guide chat, the Build-your-own prompt, and your written onboarding goal.
Some practice data is stored only on your device. After deletion, remove the app or clear its local storage to clear those local copies as well.
What deletion does not remove yet
We would rather tell you this than let you assume otherwise.
- The audio and script files for sessions you generated are held in private cloud storage. Deleting your account queues them for removal, but the job that actually erases them is not finished, so those files persist for now. They are not readable by anyone else and are not linked to you by name.
- Your address in our email platform is not removed automatically by account deletion. Email us and we will remove it.
What may be retained
Account deletion hard-deletes the account and cascades through its linked cloud records. We do not currently define a retention period for provider logs, backups, legal records, or data that cannot be linked reliably to your account. Contact us if you need confirmation about a specific category.
Email fallback and confirmation
If you cannot use the in-app route, email [email protected] from the address registered to your account. We will verify the request separately and will not disclose whether another account exists. The current deletion runbook does not set a fixed completion period for email deletion requests. We will confirm by email when the request is complete.
Deletion is not unsubscribing
Unsubscribing stops lifecycle and marketing email. It does not delete your account, profile, history, progress, or generated sessions. Deleting your account is permanent — but as noted above, it does not by itself remove your address from our email platform, so ask us if you want both.